FAQs
Sales – In store sales people or managers who are using the store to create orders
· When creating an order as a Sales Person (or as a Manager), what is the process?
· Will my order be processed once I submit it?
· Do all products include installation?
· Can I check on orders for customers if they call?
Managers – Dealer Managers who have been given access to the Console
· What is the process for order approval and tracking?
· Are the reports in the system the only ones available?
Q: When creating an order as a Sales Person or a Manager, what is the process?
A: Users must log in to use the store. To log in, you will need a valid user name and password. You can obtain this from your designated Dealer Administrator. After logging in, Sales People and Managers simply go thru the site like any other web-based store. Sales people will be provided with a view that includes the price. Managers can see prices and costs associated with products and these should not be shared with customers. You can search and shop the catalogs available, fill the cart and submit the order. Because orders are being paid for by the dealership, you will not be required to enter credit card or billing information. To complete (submit) an order, simply work thru the shopping cart process and be sure to include all required information from the customer. After an order is “Submitted”, Managers can approve and track the order from the Console.
NOTE: If your web store, has credit card processing capability, or if you have the capability to ship products to customers, your management will let you know that these capabilities are available during your user training. Please see your Dealer Administrator to determine your dealership’s policies on use.
Q: Will my order be processed once I submit it?
A: Orders that are submitted will have to go thru an approval process that is specific to each dealership. Orders may require financial approval, service department approval and/or parts department approval. See your Dealer Administrator for your store policy.
Q: Do all products include installation?
A: This policy is also determined by each dealership and may vary. Some products may not have Installation costs built into the price displayed. If the price does not include installation or if it requires a review by someone in the parts or service department, it will say so in the product description and show up as an “Alert”. Products without an installation cost included will be shown with an *.
Q: What about discounts?
A: Depending upon your dealership’s policy, discounts may be available from Managers. Sales people should consult Management prior to discussing discounts. Discounts can only be applied from the Console.
Q: Can I check on orders for customers if they call?
A: Managers can check on order status in the system. If orders are properly tracked by the dealership they can be easily located. Orders placed with OEMs or third-party suppliers may require tracking outside the system. Please see your Dealer Administrator for more details.
Q: How can I cancel an order?
A: Once an order is submitted, it can only be canceled in the system by a Manager with access to the Console. If you have submitted an order in error, please notify your Manager or Dealer Administrator immediately.
Q: What products are available in our (dealership’s) Custom Catalog? Can we add products to our Catalog?
A: Products are selected, entered and maintained by the dealership management team.
Please contact us directly if you have additional questions at:
Web Site: www.pivnet.net
Email: info@pivnetmotorworks.com
Managers – Dealer Managers who have been given access to the Console
Q: What is the process for order approval and tracking?
A: Below are the tabs and approval levels that are available to each dealership. When a dealership becomes a registered user of the system, these capabilities are available. These folders and order status settings are completely flexible and can be used (or not used) by each dealership to match their internal existing approval process for accessories orders.
We encourage our customers to assign management to the appropriate individuals in their organization. That may mean they have responsibility for one or more folders. This will help to ensure order and reporting integrity. Below is a sample of how your dealership can use the back end system for tracking.
Q: Are the reports in the system the only ones available?
A: Additional reports are planned for the dealers and will be added over the coming weeks. In addition, we are planning on building in both a report wizard (which would allow managers to customize fields for reports) and an export function which will allow for all of the data from your dealership store to be put into an Excel workbook. For additional information on future features, please contact your representative or contact us directly at:
Web Site: www.pivnet.net
Email: info@pivnetmotorworks.com